Lean Operations Consulting Group
Sponsored by the
Munster Chamber of Commerce
Presents:
Two Exceptional Workshops, One Information Packed,
and Exercise Intense Day!
AM Workshop: Profits … Building the Path to More
7:30 AM – 8:00 AM Registration, 8:00 AM – 12:00 PM Workshop Session 1
LEARN HOW TO
Break any business down into distinct process steps
Learn how to identify what customers find of value from your process
Build more profit by learning to remove waste and unnecessary steps
OUTCOMES
Learn the essential tools used to map out your process
Gain insights on how to recognize the 8-wastes of business
How to better understand process flow, define resources, and capture cycle times
Understand what constraints and line balancing can do to increase profits.
How to structure tests of change to evolve into a Future State of higher profits
PM Workshop: Customers… 12 Steps to Delivering Superior Experiences
12:00 PM – 12:30 PM Registration, 12:30 – 4:30 PM Workshop Session 2
LEARN HOW TO
Deliver what the market wants most
Learn how to reach your customers and consistently deliver the value they seek
Control the customer experience regardless of the staff involved
OUTCOMES
Process characteristics which negatively impact any customer experience
The three characteristics most valued by customers of any process or product
Deliver higher reliability, more speed and improved satisfaction from your processes
Consistency is key in delivering a superior customer experience
Build a structure to ensure all staff consistently deliver a superior customer experience
Workshop cost is $ 150.00 per Session to discover new ways to build higher profits
Location: Hampton Inn, 8936 Calumet Avenue, Munster IN 46321