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Naples Florida – Day 1

Naples Florida – Day 1

Lean Operations Consulting Group

Sponsored by the

ESOA – Naples Chapter

Presents January 16, 2018

Two Exceptional Workshops, One Information Packed,

and Exercise Intense Day!

AM Workshop: Profits … Building the Path to More

7:30 AM – 8:00 AM Registration, 8:00 AM – 12:00 PM Workshop Session 1

LEARN HOW TO:

Learn the essential tools used to map out your process

Gain insights on how to recognize the 8-wastes of business

How to better understand process flow, define resources, and capture cycle times

Understand what constraints and line balancing can do to increase profits.

How to structure tests of change to evolve into a Future State of higher profits

OUTCOMES:

Break any business down into distinct process steps

Learn how to identify what customers find of value from your process

Build more profit by learning to remove waste and unnecessary steps

PM Workshop: Customers… 12 Steps to Delivering Superior Experiences

12:00 PM – 12:30 PM Registration, 12:30 – 4:30 PM Workshop Session 2

LEARN HOW TO:

Deliver what the market wants most

Learn how to reach your customers and consistently deliver the value they seek

Control the customer experience regardless of the staff involved

OUTCOMES:

Process characteristics which negatively impact any customer experience

The three characteristics most valued by customers of any process or product

Deliver higher reliability, more speed and improved satisfaction from your processes

Consistency is key in delivering a superior customer experience

Build a structure to ensure all staff consistently deliver a superior customer experience

Workshop cost is $ 150.00 per Session to discover new ways to build higher profits

Location:  Springhill Suites by Marriott, 3798 White Lake Blvd, Naples, FL 34117

REGISTER NOW!

ESOA members be sure to select the discounted rate.